Shipping Policy
Shipping Policy
Shipping Destinations
Roblethready provides tracked shipping to eligible countries and regions.
Available shipping methods may vary depending on the destination, order value, product availability, and local delivery conditions. The final shipping options and charges will be displayed at checkout.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Our warehouse processes orders from Monday to Friday, excluding public holidays. During promotional periods, peak seasons, or periods of high order volume, processing may take slightly longer.
Please note that processing time is separate from delivery time.
Shipping Rates
Our current shipping rates are:
Free Shipping
Available on orders of US$79 or more
Standard Shipping — US$8.99
Available on orders below US$79
Express Shipping — US$12.99
Available on orders below US$79, subject to destination and carrier availability
Shipping charges are calculated according to the order value before checkout and will be clearly displayed before payment is completed.
We currently do not offer cash on delivery.
Estimated Delivery Time
Standard Shipping: Approximately 10–12 business days after dispatch
Express delivery times may vary depending on the destination and available shipping service.
Delivery estimates do not include the 1–3 business-day processing period. They are provided as general estimates and are not guaranteed.
Delivery may occasionally be affected by:
- Customs clearance
- Public holidays
- Severe weather
- Local courier delays
- Incorrect or incomplete delivery information
- High order volumes
Shipping and Fulfillment Notes
Orders may be shipped from different fulfillment locations depending on product availability.
Items from the same order may occasionally arrive in separate packages. When this happens, additional shipping charges will not be applied.
Weekends and public holidays are not counted as business days.
After an order has been dispatched, tracking information may require 1–3 business days to become active in the carrier’s system.
Order Tracking
Once your order has been shipped, a shipping confirmation email containing your tracking information will be sent to the email address used at checkout.
You may also check your shipment through our order-tracking page.
Please check your spam or junk folder if you have not received a shipping confirmation email.
If you have not received tracking information within 5 business days after placing your order, please contact us:
Please include your order number and the email address used when placing the order.
Shipping Address Changes
Please review your shipping information carefully before completing your purchase.
To request an address correction, contact us within 24 hours of placing your order.
We will do our best to make the requested change. However, once an order has entered processing or has been shipped, the delivery address may no longer be changed.
Roblethready is not responsible for delivery problems caused by incorrect or incomplete information submitted by the customer.
Customs, Duties and Taxes
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or region.
Where applicable, these charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated during checkout.
Customs processing may occasionally cause delivery delays that are outside our direct control.
Tracking Has Not Updated
It is normal for tracking information to remain unchanged for several days while a package is moving between logistics facilities or undergoing customs processing.
Please contact our support team if your tracking information has not updated for an extended period. We will contact the shipping provider and assist with the investigation.
Any replacement, reshipment, or refund will be handled according to the outcome of the investigation and our applicable refund and return policies.
Package Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location and any secure parcel areas.
- Ask household members, neighbors, or building management.
- Contact the local carrier for additional delivery information.
- Contact our support team if the package is still missing.
We will assist with the carrier investigation where possible. A delivered tracking status does not automatically qualify an order for an immediate refund or replacement.
Lost or Damaged Packages
Please contact us promptly if your package appears to be lost in transit or arrives damaged.
For damaged deliveries, please provide:
- Your order number
- Clear photographs of the package
- Clear photographs of the affected item
- A brief description of the issue
Once the information has been reviewed, we will provide an appropriate solution in accordance with our return and refund policies.
Our Commitment
If a verified shipping issue was caused by Roblethready or our fulfillment process, you will not be charged additional costs to resolve it.
Our goal is to provide a secure, transparent, and reliable delivery experience from checkout to arrival.
Contact Us
For questions about shipping, tracking, or delivery, please contact:
We aim to respond to all inquiries within 24 hours.